Maria Cecilia Terrones, Founder and CEO

Cecilia, Founder and Chief Executive Officer of Beyond Excellence LLC, is dedicated to ensuring that the highest standards of care and respect are provided to every individual supported by the organization. She plays an active role in overseeing key aspects of the business, including marketing and risk management. Through her leadership, Cecilia fosters a culture of trust, building strong relationships with clients, staff, and providers alike.

Cecilia is passionate about creating a positive impact not only within the organization but in the broader community as well. Her commitment to excellence is reflected in her hands-on approach and dedication to the well-being of everyone connected to Beyond Excellence.

Outside of her professional responsibilities, Cecilia enjoys spending time with her family, especially her grandchildren, and pursues creative interests in home décor and travel.

“When you have a dream, you’ve got to grab it and never let go.”

— Carol Burnett

Claudia Armstrong, COO

Claudia, as the Chief Operating Officer of Beyond Excellence, is responsible for the day-to-day operational leadership of the organization. She ensures that all systems and processes run smoothly, fostering an environment where both staff and individuals are supported with the utmost professionalism and care. Claudia is deeply involved in strategic planning, operational oversight, and the implementation of best practices, ensuring the organization consistently meets its high standards of service.

Her focus on efficiency and quality enables Beyond Excellence to thrive in a competitive and dynamic industry. Claudia is committed to enhancing operational excellence, ensuring that every aspect of the organization functions in alignment with its mission and values.

"You gain strength, courage and confidence by every experience in which you really stop to look fear in the face. You must do the things you think you cannot do."

― Eleanor Roosevelt

Carolina Londono, CFO

Carolina, as the Chief Financial Officer of Beyond Excellence, plays a pivotal role in guiding the agency's strategic financial direction and ensuring its long-term sustainability. She oversees all financial operations, including payroll management and risk mitigation, and is instrumental in handling complex financial challenges as they arise. Carolina’s leadership extends beyond numbers, as she is dedicated to making a meaningful impact on both the agency and the lives of those it serves.

Outside of her professional role, she enjoys pursuing creative projects and values time spent with her family.

"Responsibility equals accountability equals ownership. And a sense of ownership is the most powerful weapon a team or organization can have."

―Pat Summitt

Diego Terrones, Program Director

Diego plays a critical role in overseeing and supporting the organization's Richmond area providers, as well as managing the day-to-day operations of the Day Center. In addition to his supervisory responsibilities, Diego is a certified Therapeutic Options trainer, equipping staff with the tools they need to deliver effective care. Known for his hands-on approach and dedication, Diego is always available to offer guidance and support where needed, ensuring the organization operates efficiently.

Diego’s passion for the field is driven by his commitment to helping those who cannot help themselves, and his leadership reflects his deep dedication to making a positive impact on the lives of others.

Outside of work, Diego enjoys exploring new restaurants, bowling, and watching movies. He is also an avid consumer of motivational content.

"No matter how cool, talented, educated, or rich you think you are, how you treat people tells all. Integrity is everything."

— unknown

Betsy Sanchez, Office Manager

As Office Manager of Beyond Excellence, Betsy plays a vital role in ensuring the smooth operation of the office. She is responsible for maintaining compliance with all regulatory requirements, ensuring that all paperwork is meticulously prepared and ready for state review. Betsy is also instrumental in managing potential challenges and preventing disruptions, ensuring the office runs efficiently.

A passionate advocate for underserved populations, Betsy is dedicated to supporting individuals who have been overlooked by society. She takes great satisfaction in connecting individuals with caring families and witnessing their growth and success.

Outside of her professional duties, Betsy is actively involved in her church community and enjoys creative pursuits such as playing drums and painting.

"Colossians 3:23-24 - And whatever you do, do it heartily, as to the Lord and not to men, knowing that from the Lord you will receive the reward of the inheritance; for you serve the Lord Christ."

Saira Gonzalez, Residential Coordinator

Saira manages critical aspects of intake and Individualized Service Plan (ISP) meetings with precision and dedication. Her responsibilities include leading intake meetings, coordinating and facilitating annual ISP sessions, and meticulously overseeing monthly documentation to ensure it meets compliance and quality standards. She is also instrumental in audit preparations, participating actively to ensure the agency maintains its high standards of service and accountability. Saira’s dedication to advocacy is a cornerstone of her work. She is committed to empowering individuals by not only advocating on their behalf but also fostering their own self-advocacy skills. She creates a supportive environment that encourages each individual’s growth and self-empowerment.

In her personal time, Saira values quality moments with her family and pets and enjoys the tranquility of outdoor activities such as fishing, which allows her to unwind and stay balanced.

“The oak fought the wind and was broken, the willow bent when it must and survived.” – Robert Jordan

Rachel Young, Residential Coordinator

Rachel plays a key role in reviewing monthly documentation from providers, attending Individualized Service Plan (ISP) meetings, and participating in audits to ensure compliance and quality of care. She is passionate about contributing to an agency that supports individuals with disabilities in achieving greater independence, and she values the personal connections fostered when providers bring individuals to visit the office.

Outside of work, Rachel enjoys participating in a competitive pool league, where she has previously competed in championship rounds in Las Vegas. She also enjoys spending time with her family and engaging in outdoor activities.

"You can take the girl out of Texas, but not the Texas out of the girl."

— Janine Turner

Dayani Winn, Recreational Therapist

Dayani is a Recreational Therapist at Beyond Excellence, where she designs and implements therapeutic recreational activities tailored to the needs and interests of Individuals served by our organization. In this capacity, she promotes physical, emotional, and social well-being through engaging programs that encourage participation, skill development, and a sense of community. Dayani also serves as a Therapeutic Options trainer for staff and providers, equipping them with the skills necessary to support individuals effectively.

In addition to her therapeutic responsibilities, she manages the non-center-based day support program, conducts intake and annual meetings, oversees documentation, and prepares for audits. Dayani is driven by her passion for making a positive difference in individuals’ lives, which inspired her to pursue a career in this field.

Outside of work, Dayani enjoys spending quality time with her family, taking beach trips, and Latin dancing.

"Be somebody who makes everybody feel like a somebody."

— Brad Montague

Chase Fields, Office Manager Assistant

Chase serves as a key support resource for our Office Manager, Betsy, contributing significantly to the smooth operation of our office. His responsibilities include managing schedules, organizing documents, and assisting with various administrative tasks that are crucial to our day-to-day operations. Chase excels in collaborating with team members to ensure that projects are completed efficiently and effectively, thereby enhancing our overall productivity.

Motivated by a commitment to the care and support of our clients, Chase takes pride in being part of a team that makes a positive impact on individuals' lives. He values the importance of fostering a supportive and organized work environment, recognizing that this contributes to the high-quality service we provide.

Outside of work, Chase enjoys reading, hiking, and watching films, reflecting his appreciation for both literature and the outdoors. He is dedicated to personal development and aspires to expand his horizons through travel. A culinary enthusiast, his favorite dish is lasagna. Chase favors the color navy blue and finds inspiration in the sounds of R&B and classic rock music.

"Don't start chasing applause and acclaim. That way lies madness."

— Ron Swanson (Nick Offerman)

Nathali Ospina, Scanning/Office Clerk

Nathali plays a crucial role in maintaining the integrity and accessibility of our organization's documentation. She is responsible for digitizing original documents by entering them into our scanning software, ensuring that all records are easily retrievable while preserving their original quality. Her meticulous attention to detail is vital to our commitment to document integrity, which is why we emphasize the importance of using original documents.

Dedicated to serving others, Nathali enjoys helping her colleagues and contributing to a collaborative work environment.

Outside of work, she cherishes time spent with family and friends. A culinary enthusiast, Nathali particularly enjoys Peruvian cuisine, with a special fondness for anticuchos de corazón. Her favorite color is white, and she often enjoys listening to salsa music.

“Be wise, my son, and make my heart rejoice, So that I can make a reply to him who taunts me”

— Proverbs 27:11

Tyler Jones, Administrative Assistant

Tyler is a dedicated Administrative Assistant who plays a pivotal role in ensuring the smooth operation of our office. With a strong focus on organizational efficiency, she is responsible for managing schedules, coordinating meetings, and handling correspondence to support our team’s daily functions. Tyler excels in multitasking and prioritizing tasks, ensuring that all administrative functions are executed promptly and accurately.

Her strong interpersonal skills enable her to foster positive relationships with colleagues and clients alike, making her a valuable point of contact within the organization. Tyler is committed to providing exceptional support and facilitating effective communication throughout the office.

Outside of work Tyler loves to spend quality time with her family and enjoys outdoor activities. She loves to dine out and socialize with her friends as well.

"A mind is a terrible thing to waste."

Geethani Sosa, Day Center Coordinator

Geethani is the Day Center Coordinator, where she plays a crucial role in supporting the operational efficiency of the center. With her strong organizational skills, she manages administrative tasks, including scheduling appointments, maintaining records, and coordinating communications among staff, individuals, and families. Geethani is committed to ensuring a smooth and welcoming environment that enhances the overall experience for all involved.

Her attention to detail and proactive approach enable her to effectively assist in program planning and resource allocation, contributing to the successful execution of daily activities. Geethani’s friendly demeanor and strong interpersonal skills allow her to build positive relationships with participants and their families, fostering a supportive community atmosphere.

Outside of her professional responsibilities, Geethani enjoys spending time with family and friends, engaging in community events, and exploring new interests. Her dedication to service and passion for helping others make her a valuable asset to the Day Center team.